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Get help with Remedify

We’re always here to help merchants. For app support, email remedify@ignitedai.com. Include your store domain and a short description of the accessibility workflow you need help with.

What to include

Include your .myshopify.com domain, the screen or workflow affected, any recent theme/app changes, and whether the issue affects scanning, fix review, billing, fix history exports, or uninstall/data handling.

How we help

We review requests as they arrive and route urgent billing, uninstall, and data-erasure requests first. Scan and fix-review questions are handled with the relevant scan id or issue id when available.

Self-checks

If a scan looks stale, run a new scan from the embedded app. If fix history exports are gated, check Billing for an active Shopify-managed plan or trial state.